The Performance Of A Professional Theatre Company

Introduction The company name which our group chose was Vivid Theatre. I chose this because it reflects how we were a professional theatre company, and I wanted our performance to be vivid, and engaging. This is why our group chose this name for our company. The brief which we received was: ‘†¦We are such stuff as dreams are made on†¦.’ Our piece would be performed as part of a weekend on a youth project; the content had to be suitable for community audiences. This meant that whilst devising our piece I had to keep in mind the target audience and what would be appropriate, for example: we couldn’t have issues which were too controversial or serious as this would not be suitable for the audience. Our piece also had to engaging in order to†¦show more content†¦Then I had the idea to do our piece about the civil rights movement, this came from the ‘dream’ that Martin Luther King had in his famous speech. This is the idea which the group decided to agree on and base our piece on, ‘equality’. In order to make it relevant to modern day, the group decided to relate modern issues with equality to the piece as well. I contributed the idea to this that we should focus on homophobia, which is a modern day inequality, as well as referencing inequality issues which have been going on for much longer- racism. Initial Research: After deciding on this theme, I did a lot of different research. I used the internet mainly to learn about poignant moments during the civil rights movement, and for racial equality throughout history right to modern day. I found information on things such as: Rosa Parks; the Montgomery bus boycott; Martin Luther King’s ‘I have a dream speech’ and assassination; Little Rock Nine; the first black president of the USA; and how police brutality in America (cases such as Michael Brown’s murder in Ferguson) is still present today. The research which I did helped the group as it gave us idea on what to base our scenes off. Whilst doing this research, it really surprised me how much discrimination is still present in society. I also researched homophobia, in order to help us devise the more modern aspects of our piece. Whilst doing this, I discovered information about

The Relationship Between Customer Loyalty and Satisfaction

The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades, there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually, it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty, while some people believed that customer loyalty affect customer satisfaction. Interestingly, very few executives and managers understand the critical difference. The purpose of this paper is to find the relationship between customer loyalty and satisfaction and how should companies do to build loyalty. According to some previous researches, we found that customer satisfaction is just one of the factors of affect customer loyalty.†¦show more content†¦The most common qualitative techniques are personal interviews and focus groups.Quantitative research is used to determine and predict the attitudes, opinions, and behavior of the market based on a scientific sampling. Web/e-mail and telephone surveys fall into this category. And the quantitative research is better to research the relationship between the customer loyalty and customer satisfaction. For example, one university want to survey the students to the school canteen satisfaction and loyalty. They use survey to collecting material. There have three questions to understand the student to the canteen satisfaction evaluation. The three questions include compared with other universities, how is the canteen service quality; how is the canteen service quality; how is the canteen management. And about loyalty, it also have three questions include whether will choose the other restaurant that near the school; Whether in the future will continue in the student canteen repast; whether will to others will praise and recommend university student canteen. Use the survey to know about the relationship between the customer loyalty and customer satisfaction. (InfoTrends,2012ï ¼â€° Meta analysis a systematic method of evaluating statistical data based on the results of several independent studies of the same problem.Show MoreRelatedThe Relationship Between Customer Loyalty and Customer Satisfaction3723 Words   |  15 PagesThe relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada, Las Vegas, Nevada, USA Shiang-Lih Chen University of Nevada, Las Vegas, Nevada, USA Keywords Customer loyalty, Customer satisfaction, Database marketing, Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makesRead MoreRelationship Between Customer Satisfaction And Consumer Loyalty1520 Words   |  7 Pagesthe relationship between customer satisfaction and consumer loyalty and apply its relationship into all the market industries including products and services, particularly in financial institutions. Preliminary sample data (N=80) will be collected from faculties and students at Johnson and Wales University of all ethnicities, national and international students. The hypothesis of the study is developed as H1: There is a significant positive relationship between customer loyalty and customer satisfactionRead MoreThe Relationship Between Customer Satisfaction and Brand Loyalty1748 Words   |  7 PagesThe Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction, policy, reliability, and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administeredRead MoreConceptual Model And Framework . According To Above Literature1345 Words   |  6 Pagesimage, customer satisfaction and customer loyalty. This research sets up hypotheses H1, H2, H3, confirm how these factors to influence and relate to each other. (Figure 1) H1 H2 H3 Figure 1. Relationship between Brand Images, Customer Satisfaction and Customer loyalty Hypothesis H1. There is a strong relationship between customer loyalty and Brand image H2. There is a strong relationship between customer loyalty and Customer satisfactionRead MoreEssay on Types Of Research1400 Words   |  6 PagesOne problem managers consistently want research on is the relationship between customer satisfaction and loyalty. The research found on the relationship of customer satisfaction and loyalty spans over the past decade. Many researchers argue that there is no relationship between customer satisfaction and loyalty while others find direct correlations between the two and a business’s profitability. In Roger Hadowell’s study, he defines loyalty as both behavioral and attitude while conducting his researchRead MoreTypes of Research1468 Words   |  6 PagesOne problem managers consistently want research on is the relationship between customer satisfaction and loyalty. The research found on the relationship of customer satisfaction and loyalty spans over the past decade. Many researchers argue that there is no relationship be tween customer satisfaction and loyalty while others find direct correlations between the two and a business’s profitability. In Roger Hadowell’s study, he defines loyalty as both behavioral and attitude while conducting his researchRead MoreFactors Affecting Customer Satisfaction On A Firm s Profitability1334 Words   |  6 Pagesformulated: H1: Customer satisfaction has positive lagged influence on a firm’s profitability. H1a: Customer satisfaction has immediate influence on a firm’s profitability. How profitability affects customer satisfaction Most of the literature focuses on the impact of customer satisfaction on profitability. This particular research acknowledges the possibility of profitability affecting the customer satisfaction. Research attempts to analyse the effect of past profitability on customer satisfaction. ConsideringRead MoreThe High Quality Relationship With Customers1322 Words   |  6 Pagesaccording to customers’ expectations. Various important parts of banking sector like operations, service quality, employee satisfaction, customer satisfaction, financing products, efficiency, financial performance are being studied by many researchers to better understand and serve the community at large (Arokiasamy, 2013). The high quality relationship with customers is the main influence of a successful service provider (Panda, 2003) â€Å"which determines customer satisfaction and loyalty† (Jones, 2002Read MoreService Quality As A Core Competitive Strategy1115 Words   |  5 Pagesbusiness and banking sector in this case is not an exception .A bank customer will be loyal if they can produce greater value than their competitor (Dawes and Swailes 1999). In addition, higher profit will be earned by the banks if they can position themselves better than the competitors within a specific market (Davis at al. 1995) Therefore, banks should focus on service quality as a core competitive strategy. Customer loyalty, Oliver (1999) defined like acommitment to re-buy or re-patronize decisionRead MoreConsumer Behaviour Article Summary672 Words   |  3 Pages â€Å"The relationship between customer loyalty and customer satisfaction.† Reference of article: John, T., Bowen, Shiang, Lih., Chen. (2001). The relationship between customer loyalty and customer satisfaction. International Journal of Contemporary Hospitality Management, 13(5), pp. 213-217. Type of article: Scholarly_ research based article. SUMMARY The research is mainly conducted to identify and implement those factors in â€Å"hotel† that help to increase â€Å"customer loyalty† as it is

Florist Bowl

Question: Discuss about theFlorist Bowl. Answer: Introduction The florist bowl was first in the early 1950s when the delivery of floral arrangement was a gamble and stiff competition. With the aim of achieving good market competition, designs were supported using chicken wire and newspaper filler or cedar greens placed in the bottom of the delivery containers. However, V.L. Smithers was the first to design the florist bowl in 1954, and its design stood out in the global market. Made of a carton of OASIS floral foam, the bowl revolutionized the flower design while providing efficient, fast, and secure means of handling long-lasting floral arrangements (Helm, 2009). The florist bowl revolutionalized the floristry business segments as a first growing media coupled with rooting blocks that can be adopted in the commercial greenhouse grower markets. The florist bowl is rigid, open-celled, and water-absorbing foams that are engineered specifically for root formation and optimal callus. The composition of the foam making the bowl gives a density for capillary action and holding power so as to deliver water to the inserted plant cuttings. The bowl also provides easy rooting as it is made up of long fiber sphagnum peat, vermiculite, and perlite wrapped in a cellulosic non-woven net. As long as the bowl is kept wet, the roots of the flowers can easily penetrate the wrapping as it is naturally air-pruned for faster and better take. It can as well be adjusted to offer a variety of rooting systems that can be adapted by nearly all flowers. The product is very presentable and is suitable for both online and physical marketing. With the high demand of homestead color collections, the bowl can be wrapped and presented in different colors that suit the preference of the customer. With the acceptance of the Floralife, Inc in the worldwide web, Kell (2015) denotes that online marketing has become a major platform for different businesses that targets the global market. As a result, the florist bowl is suitable as it is presentable to fit the online designs and decorations. It is thus suitable for serving a range of markets and flower growers from small-scale operations to mass retail growers that require excellent product at very competitive prices. It offers commercial growers a higher yield, more stable Ph, and uniform growth rate for the flowers. Conclusion While handling the bowl, care needs to be taken not only for the delicate plants it holds but even for the bowl itself. The florist bowl needs to be stored in a cool environment and away from disturbance by children. It should always be kept wet so as to provide the required moistures for the plants so as to increase their survival period. The water should also be changed from three to five days depending on the use and the type of plant in the bowl. Also remember to use only the prescribed floral preservatives which have been proven to be fit and healthy for both the flowers and human health as well. Florist bowl is also safe for use and is environmentally friendly. References Helm, B. (2009). Super Bowl Advertisers Hope for the Best.Businessweek Online, 5. Kell, J. (2015). Mothers Day is like the Super Bowl for florists.Fortune.Com, N.PAG. OASIS Floral website https://oasisfloral.in/History.aspx

Researching Populations National Health Service

Question: Describe about national health service (NHS) is the pioneer of healthcare service of England? Answer: National Health Service (NHS) is the pioneer of healthcare service of England, which works on public fund. This is one of the largest and oldest healthcare systems in England. The main healthcare services provided by NHS are primary care, patient care, long term healthcare, dental care, ophthalmology and etc (Almgren and Lindhorst, 2012). This particular study is conducted to explore the origin, structure and its functions in United States. There is also a brief discussion about the difference in health care system of Unites States and United Kingdom with their difference in working structure. National Health Service works on three core principles which help them to work in a proper structure. National Health Service (NHS) was introduced in 1948 with an aim of providing health service or facility in improving the physical and mental health of the patients with the help of prevention, diagnosis and illness treatment as per there level of illness. In 1948, NHS started working with an aim of providing health care facility to every which will be financed from public taxes. Health care facility was introduced by NHS by using public taxes so that everyone can get benefit of these facilities easily. During 1952, NHS recovered the structure of DNA which helps in knowing the cure of different diseases caused by genes with the help of DNA (Anon, 2015). The use of DNA in recovering process of different diseases was not introduced. Subsequently, in 1954, it etablished the side effects of smoking and link of it with cancer. NHS introduced a daily visit facility in every child care cent re (Mandelstam, 2007). This facility helped in recovering from many child illnesses easily. During 1958, NHS aimed in promoting good health not just treatment of illness. They introduced a vaccination program for polio and diphtheria. In 1960, the world's first heart transplant was done in NHS by Christian Barnard. Between, 1961- 1962, NHS launched contraceptive pills and later introduced specialized hospitals like genial practice clinic and etc. Similarly, over the period 1962- 1968, first Full replacement of hip was done. In later years the Salmon report was published by NHS (Boseley, 2012). First heart transplant was also done in this s year. In 1968 British women gave birth to sextuples after having fertility treatment which was a great achievement in medical history. In 1972, the first computerized tomography (CT) scan machine was developed for scanning anything (England, 2015). Scientists in mid of 1970 discovered the endorphins or endogenous morphine disease cause and effect. And in 1978, worlds first baby was born with a development of vitro fertilization (IVF). In 1979, professors conducted first successful bone marrow transplantation on a child. During, 1980- 1988, NHS after finding reason behind increase number of deaths with their scientist discovered the Magnetic Resonance imaging (MRI) scanning method to know the information about bodys soft tissues functioning and all (Globalissues.org, 2015). In later years they discovered the new operation technique of gall bladder i.e. keyhole operation and published black report. In 1986 NHS helped in launching first AIDS health campaign for advertising the cure a precaution of AIDS. In 1987 various heart, lung and liver transplant operations took place. In 1990 NHS introduced the Organ donor system which helps in trustful and proper transplantation process of heart, kidney, liver, eyes and other organs (Haugen, 2008). In early 1990 NHS launched a community care act and a trust in relation to health care system of human beings. They introduced a robotic arm which helps in serious heart operation. NHS launched a walk in centers at various places which help them to make everyone aware of health care facilities provided by them. 2010 After analyzing the working structure of previous years NHS made various changes in their working style, culture, decision process and the service process. Organizational structure of any organization reflects its function, process, working style. NHSs main objective is to deliver good health care service throughout the country. The diagram below shows the new structure of National Health Service (Nhs.uk, 2015). When the health service is having a split between purchaser and provider, the private health care provider can easily enter in the market of health care service in competition to National Health Service. NHS provides the primary care, which is the first care service, was given to any patient and it is the first contact point of patient and doctor. Suppose a heart patient is referred to a specialist heart doctor by his/her general doctor, where contact among the patient and doctor is not so regular; then NHS pays the most important role to provide initial care towards the patient. In comparison of primary health care service, doctor and patient do not meet regularly as there are different assistants to take care of the patient in absence of specialist. National Health Service (NHS) use public taxes for providing them cheap and good quality of health care service. On the other hand some countries government also helps in types of health care service organization. If the structure of NHS is taken for consideration, then it can be said that there are several stages through which it provides care towards the patients. Figure1: Structure of NHS Secretary of state for health is a part of parliament of country and is a member of the present cabinet .The main responsibility of Secretary of health of any state is to provide good health service to everyone. The partners with whom they work are group of ministers for health and the secretary or NHS chief executive (Nhscareers.nhs.uk, 2015). The responsibility of NHS executive is to deal with both accountant officer as well as the health department ministers to make health service good and updated in relation to technology and medicines. The secretary of state health service is the group of ministers whose main focus is to provide health services in every area easily. The main aim of department of health is to provide proper health service and control population of country with the help of government. Department of Health works on improving and updating the NHS and the standard of public health. Department of health have different roles like - They are responsible for setting the complete direction and top changes or improvement in NHS and social care of the country. They help in finalizing the national standards of health services of nay country. Department of health decided the resources and important investment decision which help NHS in giving good health care service They try to maintain good relations with their partners countries or organization so that quality of service delivered is always good. Department of Health provided a framework or procedure of working on basis of which only NHS has to work and perform their health related activities (Nhshistory.net, 2015). The plans and strategies are provided to NHS before they start any health related work. There are many special authorities who work for health services in connection to NHS. NHS Commission board consists of NHS England and clinical commissioning group (CCGs). NHS England works under the NHS Commission board as an independent body. The main responsibility of NHS England is to improve the health condition of people living in England (The Economist, 2014). NHS England helps in providing the leadership for improving the quality of health care also helps in clinical commissioning group operation and allocation of their different resources and also provides proper primary care and specialist health care service. Clinical commission group are the legal body whose responsibility is planning and commissioning the healthcare service for local areas of country (Storey, Bullivant and Corbett-Nolan, 2011). CCGs are responsible for planning proper hospital care to everyone in affordable price. It helps in planning various emergency services in specialist as well as general clinics in odd hours also plan a proper mental health care service, a proper learning facility for disable people. Clinical Commissioning Group has responsibility of buying or charging the different health care services. To provide a proper health care service, various basic facilities are required by every health care service provider as: Building, proper building under which they provide health care services. Every hospital or clinic which is providing health care should have proper building i.e. the hygiene and other basic facilities should be of good quality. Money Money is the main asset which is required for providing good quality health care service (Stavans, 2010). The money structure decided by any health care service provider for their patient has to be under the rules provided by government. Staff includes the workforce of any health care clinic and hospitals. Staffs are lower level staffs, middle level staffs and the specialist. Every staff member is having their own roles and responsibilities regarding health service. National Health Service (NHS) has several functions which are as following NHS provides a high quality of health care service. It also helps in monitoring the national performance of NHS health care and improving the outcome of public health, reducing the inequalities regarding health services and care.NHS helps financially and socially weak people regarding health care services. They also provide proper specialist for every illness. National Health Service helps in running the Clinical commissioning groups and the other healthcare professionals who help in proper health care service provision by providing proper ambulance service which is monitored by separate department (Pasdirtz, 2007). NHS provides special care and service to mental patients also. Presently many trusts operate under NHS which works for social health care services. Comparison of US and UK healthcare system - Health care system of both United States and United Kingdom is different. Government of United Kingdom provides various medical care facilities to their citizen like - Government of UK ensures the right of equal health care service to each citizen. IN UK NHS is combined by different local trust which helps in providing health care services to every citizen. NHS in UK is a system combined of different services for example Pharmaceutical service, proper technology used for health care service, financial support if needed by any patient and etc. UK government provides specialist for every illness like dentist, surgeon, physician, orthopedist and etc. UK NHS provided medical services in walk inn form, for example the medical mini clinic in any moving automobile which can reach easily to every patient. Mainly primary health care services are provided in moving form. On the other hand the health care system of United States provides medical and health care facilities in a different form as In United States health care service provider can be private service centre or public care centre. They have to work as per the US government Norms. NHS in US helps both public as well as private health care system to promote health care service and treatment of illness. Only private care centre in US provide walk in health care service, public health care centers are like the hospitals, clinics and etc which are run with the help of public taxes. In Unites States (Nuffieldtrust.org.uk, 2014) some retail departmental stores provides health care services for example Wal-Mart provides primary health care service with a proper nursing and pharmaceutical service. The essay is having a brief discussion on research study of health care services of United Stated and United Kingdom. The main health care service provider is National Health Service (NHS) whose main aim is to improve the health system of nation. Essay above is having a discussion on the origin, structure, and different function of National Health Service in UK with a comparison of health care service in US. National Health Service is a foundation which helps financially weak citizen of US and UK regarding health and medical care services. Bibliography Almgren, G. and Lindhorst, T. (2012).The safety-net health care system. New York, NY: Springer Pub. Anon, (2015). [online] Available at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/256502/nhs_public_health_functions_agreement_2014-15.pdf [Accessed 9 Mar. 2015]. Boseley, S. (2012).US healthcare system a haven for many, but sick Americans are often jilted. [online] the Guardian. Available at: https://www.theguardian.com/society/2012/jun/06/us-medical-care-haven-nhs [Accessed 8 Mar. 2015]. England, N. (2015).NHS England Our vision and purpose. [online] England.nhs.uk. Available at: https://www.england.nhs.uk/about/our-vision-and-purpose/ [Accessed 8 Mar. 2015]. Globalissues.org, (2015).Health Care Around the World Global Issues. [online] Available at: https://www.globalissues.org/article/774/health-care-around-the-world [Accessed 8 Mar. 2015]. Haugen, D. (2008).Health care. Detroit: Greenhaven Press/Gale. Mandelstam, M. (2007).Betraying the NHS. London: Jessica Kingsley Publishers. Nhs.uk, (2015).NHS history 2010s - NHS in England - NHS Choices. [online] Available at: https://www.nhs.uk/NHSEngland/thenhs/nhshistory/Pages/nhs-history-2010s.aspx [Accessed 8 Mar. 2015]. Nhscareers.nhs.uk, (2015).How the NHS works - NHS Careers. [online] Available at: https://www.nhscareers.nhs.uk/explore-by-who-you-are/teachers-and-careers-advisers/how-the-nhs-works/ [Accessed 8 Mar. 2015]. Nhshistory.net, (2015).nhshistory. [online] Available at: https://www.nhshistory.net/a_guide_to_the_nhs.htm [Accessed 8 Mar. 2015]. Nuffieldtrust.org.uk, (2014).Health Care Comparison - Global Healthcare | The Nuffield Trust. [online] Available at: https://www.nuffieldtrust.org.uk/our-work/uk-international-comparisons?gclid=Cj0KEQiA4OqnBRDAj9aazvPji9ABEiQANq28oON95ClK4douOYbXmMyRAJaym8LI2Uutm-_hAEhdN7gaAieT8P8HAQ [Accessed 8 Mar. 2015]. Pasdirtz, G. (2007). Controlling the US health care system with policy wedges.Health Care Manage Sci, 10(4), pp.311-329. Slideshare.net, (2015).A Comparative Analysis Of The UK And US Health Care Systems. [online] Available at: https://www.slideshare.net/abbiemc/A-Comparative-Analysis-of-the-UK-and-US-Health-Care-Systems [Accessed 8 Mar. 2015]. Stavans, I. (2010).Health care. Santa Barbara, Calif.: Greenwood. Storey, J., Bullivant, J. and Corbett-Nolan, A. (2011).Governing the new NHS. Milton Park, Abingdon, Oxon: Routledge. The Economist, (2014).How to compare health-care systems. [online] Available at: https://www.economist.com/blogs/economist-explains/2014/06/economist-explains-16 [Accessed 8 Mar. 2015].